Which is Better ING Direct or PC Financial: Part Two Cheques, Interest, Overdrafts and Chequing

After we opened a chequing account at Tangerine and a President’s Choice No Fee Chequing Account we discovered they are not identical. So which is better for our chequing and cheques?

I Write a Lot of Cheques. Is Tangerine’s Chequing Account or PC Financial’s No Fee Account Better for Me?

I find it a bit amusing to read posts on sites like RedFlagDeals where people brag that they never write cheques and they put all of their purchases on plastic to get points. I’m sure it works for them: I just doubt they have children. So far this new school year, I’ve written 17 cheques for my kids. That’s just in 3 months. And that doesn’t include all the cash sent in for various charitable “Toonie Tuesday” days and to buy milk tickets.

The cost of cheques from our “Big 5” Canadian bank was what led us to opening our President’s Choice Financial No Fee Chequing account. Believe it or not, you can order free cheques for your PCF No Fee account. As many as you need!

Tangerine, unfortunately, does not offer unlimited free cheques. You can get your first book free for a Chequing account. After that, though, you have to buy the cheques. They are reasonably priced compared to a “Big 5” bank, though.

Clear winner: PC Financial.

I Keep a Large Balance in My Chequing Account. Which Pays Higher Interest: Tangerine or PC Financial No Fee?

and

I Keep a Very Low Balance in My Chequing Account: Which Pays Higher Interest: Tangerine or PC Financial No Fee?

This one unfortunately can vary as both Tangerine and PC Financial like to offer short-term higher interest rates to lure in new customers. The following analysis is based on their regular posted rates.

The rates have changed since the post was written. Please check the article: Which Bank Offers the Best No Fee Chequing Account: PC Financial or Tangerine? for a comparison of the rates as of April 2017. The result if you prefer the summary is:
If you keep about this amount in your chequing account

  • 0 – $12 000   you earn the most interest at Tangerine
  • $13 000 and up you earn the most interest at PC Financial

Today, in December 2015 2013, [and still in June 2014]

the regular posted rate for a Tangerine chequing account is

  • 0.25 % for a balance between $0 – 49 999.99
  • 0.65 % for a balance of $50 000 – 99 999.99
  • 0.75 % for a balance of $100 000 or more

the regular posted rate for a President’s Choice Financial No Fee chequing account is

  • 0.05% for a balance between $0 – 1 000
  • 0.1% for a balance of $1 000.01 – 5 000
  • 0.15% for a balance of $5 000.01 – 10 000
  • 0.25% for a balance of $10 000.01 – 25 000
  • 0.5% for a balance of $25 000.01 and up

In both cases you only get the higher rate on the amount of money you have in the account above the previous tier.

For example, if you have $55 000 in your chequing account, you get about

  • at Tangerine.ca
    50 000 x .0025 + 5000 x .01 or about $175 per year
  • at PCF
    1000 x .0005 + 4000 x .001 + 5000 x .0015 + 15000 x .0025 + 30 000 x .005 or about $200 per year

Interest is actually calculated daily and paid monthly which means it will compound so these numbers are just approximations.

If you keep a low balance, say below $10 000, Tangerine will pay you more interest per year as it has a higher interest rate for low balances.

If you keep a high balance of over $60 000, again, Tangerine will usually pay you more interest per year.

Between $30 000 and $60 000, though, PC Financial pays you the most interest!

Winner? It depends on what balance you usually keep in your account.

I Bounce Cheques but Never by Much or For Long: Which is Better a Tangerine Chequing account or a PCF No Fee Account?

OK I have no personal experience with this one. I’ve never bounced a cheque and it’s unlikely I ever will. I’m also one of those obsessive people who arrives 7 minutes early for every meeting or gathering. (But don’t worry, I never ring the doorbell early because I know most hosts are running late.)

So this part is based on the information listed on the respective websites for Tangerine and PC Financial.

First, why are you bouncing a cheque? If it’s because of a miscalculation of a few dollars, then the following info may be useful. If it’s because you don’t have enough money to pay your bills and you’re bouncing a cheque for hundreds of dollars, you probably aren’t going to find a solution here.

The Tangerine Chequing Account Whoops Protection Plan

UPDATE: As of August 2015, Tangerine no longer offers free Whoops! overdraft protection. They do offer a for-fee and for-high-interest-charges overdraft protection but it is essentially the same as that offered by PC Financial. This article has more details about the new Tangerine overdraft protection.

If you pass a credit check when opening your Tangerine chequing account, you can qualify for free Whoops protection overdraft protection that costs a fee and costs a high-interest daily charge for each day you owe them money.

The Whoops plan covers an overdraft of up to $250. In other words, they will let the cheque clear your account so you won’t get in trouble with the person you paid or the other bank.

Next, they will email you a notice right away stating you are overdrawn.

You have 30 days from when the account balance dropped below 0 to pay the overdraft.
After that 30 days, you will be charged a $2.50 fee for every 30 days that the account balance is under $0.

Once the account balance is under $0 no new cheques or payments will be allowed to clear.

Whoops covers “future dated bill payments and email money transfers, pre-authorized debits, and cheques” as of December 2013. They can change these features, though, so check every so often that they still apply. [They still do as of June 14, 2014.]

PC Financial’s No Fee Chequing Account Offers Optional Overdraft ProtectioN

PC Financial’s No Fee account does not offer free overdraft protection.

When you open your account, you can apply for Overdraft Protection. The maximum protection available is for $5 000. Not all applicants will qualify for the maximum. We were told by the agent when we opened our account that a credit check would be necessary to apply for overdraft protection.

For clients with overdraft, the account balance must be brought above $0 at least once a month.

If you use the overdraft service, you will incur a charge and a fixed interest rate on the overdraft balance. In December 2015 2013, the charge is $4.97 each month that you have an overdraft. The interest rate charged on the overdraft is 19% per annum. Ouch! [This is still the posted rate on November 9, 2105 and June 14, 2014 and December 17 2015.]

As I described in Part One Moving Money, Transfers and Holds, it takes a full business day to get money from your PC Financial savings account to your PC Financial chequing account. That makes it much easier to bounce a cheque accidentally. Tangerine, however, lets you transfer money instantly from your ING investment savings account to your chequing account. That can help reduce the risk of a bounce. (Some customers have told me that if you telephone PC Financial you can actually get money moved instantly to your chequing account from your savings account if there is a really good reason; I have not personally tried this approach.)

Can I View My Used Cheques Online for Free?

With both the Tangerine Chequing and the PCF No Fee account you can look at a scan of your cashed cheques online for free. This is great for joint accounts where you can’t remember who wrote a specific cheque and what it paid for.

Can I Pay My Bills Online for Free?

With both the Tangerine Chequing and the PCF No Fee account you can pay bills online for free.

Can I Pay by Debit for Free?

With both the Tangerine Chequing and the PCF No Fee account you can pay by debit at stores for free.

Paying by debit with the No Fee account at a Loblaws or affiliate store will also earn you PC Points which can be redeemed for groceries.

What ABMs Can I Use for Free?

For PC Financial No Fee accounts, you can use the banking machines at PC Financial kiosks, and the banking machines owned by CIBC, for free.

For Tangerine Chequing accounts, you can use ABM machines that belong to the Scotiabank ABM Network for free. As of September 30, 2014, you will NOT be able to continue to use the Exchange network machines for free for Tangerine chequing accounts.

UPDATE December 2015
For a withdrawal from another bank’s ABM machines in Canada, Tangerine charges a fee. The bank that owns that ABM will probably charge another additional fee, often $3-7 so be careful!

Similarly, PC Financial will charge a fee for withdrawals from a non-PCF, non-CIBC terminal in Canada. There will be another additional fee charged by the bank that owns the ATM.

For a withdrawal from another bank’s ABM machine in the US and other countries, Tangerine charges a fee. The bank that owns that ABM will likely charge another additional fee and it may be quite high. Some ABMs belonging to the Global ATM Alliance will not charge a fee but you’d have to check with Tangerine about exceptions.

Similarly PC Financial will charge a fee for withdrawals in the US or other countries in addition to the fee charged by the bank that owns the ATM.

Email Money Transfers and Interac e-Transfer EMTs

I don’t understand the email money transfer system well enough yet to comment much on it. Tangerine says it offers no-fee free email money transfers for Chequing accounts. I’ll have to test what that means for another article.

It costs $1.00 to send an Interac e-Transfer EMT from your Tangerine chequing account. It is free to receive transfers in to your account. Again, I don’t understand these enough yet to comment.

PC Financial has Interac e-Transfer EMTs. It costs $1.50 to send an Interac e-Transfer EMT. (It’s not clear whether there is any charge to receive a transfer.)

Can I Get a Bank Draft?

At Tangerine you can order a bank draft but there is a fee. It will be couriered to you, not to the person you want to pay, nor can you pick it up except at one of their very few locations/Cafes. The Cafes cannot issue drafts: you can have a draft couriered to the Café for pickup though. In December 2013 [June 14, 2014] they quote a price of $10 for a draft and a requirement of 2-3 business days to courier it to most locations.

At PC Financial you can get a Bank Draft for $7.50 [Dec 2015 June 14, 2014] plus any required courier charges.

What Kind of Statements Can I Get for my Chequing Account

You can view and print your bank statements online for both Tangerine Chequing and PC Financial No Fee accounts.

For a fee you can also have a paper statement mailed to you for a No Fee account.

A Surprising Fee

OK this may just be surprising to me, but PC Financial charges a fee to negotiate a cheque written in US dollars or any other foreign currency. This is in addition to the fee built into the exchange rate for the foreign funds. The fee is $7.50 for a cheque for under $1000 and $15 for a cheque for over $1000.

I believe this means if you write on a cheque you issue that it is payable in, say, US dollars, they will charge this fee. I don’t think this fees applies to when you try to cash a cheque in US dollars payable to you. I’ve sent an email to ask for clarification.

So Which is Better: Tangerine’s Chequing or PC Financial’s No Fee Chequing Account?

Obviously, this one will depend on how you use your chequing account.

For us, I would say the Tangerine account is best except for one problem: they don’t offer free cheques. Until my kids outgrow the school system, this is a deal breaker.

Tangerine otherwise suits us best because

  • I like the bill payment on screen layout
  • it allows us to instantaneously transfer money from our investment savings account to our chequing account (and back!)
  • a Scotiabank branch with an ABM is closer to us than a CIBC or PCF ABM
  • we keep a fairly low balance in our chequing account and it does pay some interest
  • we can deposit cheques online using their photo submission app but we can now do that at PC Financial too

PC Financial might suit others best who

  • want lots of free paper cheques
  • keep a very high balance (between $30 000 to $60 000)
  • can reach a CIBC or PCF ABM easier than a ScotiaBank ABM
  • need overdraft protection up to $5 000 and are prepared to pay for it (but you can get some overdraft protection for a fee from Tangerine too)
  • would like to collect PC Points for paying by debit at Loblaws and affiliated stores

Of course since these are both no fee accounts with no minimum balances, you can even be like us and try one of each!

Be aware that both banks will charge a high fee if you have no activity in your account for 1 year (Tangerine) or 2 years (PC Financial). An easy way to keep an account active is to set up an automatic transfer of $1 in to or out of an account each six months.

Related Reading

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Do you cheque with PC Financial’s No Fee account or do you use Tangerine? Please share your experiences with other readers by leaving a comment.
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PC Financial Joint Accounts are NOT Joint: One Person Will Have All of the Control

I’ve mentioned before that PC Financial treats our joint accounts as if they are two separate accounts. If I set up bill payments, for example, under my PC Financial card, I can see and pay them when I sign in. My husband, though, can neither see them nor pay them. Similarly, our joint PC Financial chequing account is linked to our joint Big 5 Canadian bank chequing account. The link to transfer funds between the two accounts was set up by my husband. If he signs in using his PC Financial card online, he can see the external bank account and move money between the two chequing accounts. I can’t. In order to see the external account, I would have to apply all over again! Tonight’s problem was even worse, although it’s very funny in an exasperating computers-are-incredible way. It proved yet again that PC Financial joint accounts are NOT joint; one person has all of the control.

PC Financial is Offering Another Short Term Bonus Interest Rate

Today I found out on RedFlagDeals that PC Financial has just begun another short-term bonus interest rate promotion. The deal runs from November 1 – January 31, 2013. For new deposits that increase the total in all of your savings and chequing accounts above the total amount you had in the bank on October 31, 2013, you will earn a higher rate of interest. So any combined balance up to and including the amount you had on October 31 will earn 1.35% (less on the chequing account) and any amount above that will earn 2.25%.

We have some money sitting around at the Big 5 bank that needs to be kept in cash because it’s earmarked for certain upcoming bills. It seemed sensible to move it for a month or two to PCF to get the extra 0.9%, especially since it’s not even earning 1.35% at the Big Bank. (At that rate, it’s only $7.50 per month, per $10,000 deposited, but still every bit helps.)

This promotion is not automatic. You have to phone in to get it.

So I phoned. I answered the security questions. We both agreed that I am me, and that I have joint accounts with PCF.

BUT I can’t get the promotion.

Why Can’t I Enroll in the PC Financial Bonus Interest Promotion? Because Secondary Means Second Class

The only reason I can’t enroll the accounts in the promotion is that I am not the “Primary” account holder. My husband is. He has to phone in and ask for the rate.

For our JOINT accounts.

Yes, that’s right. I can take out every cent in the accounts. I can put a million dollars into the accounts. But I can’t increase the interest rate.

Why Are Secondary Account Holders So Insignificant?

Even my polite and courteous telephone representative wasn’t quite sure why I couldn’t enroll. She put my on hold and went to check on it.

Apparently it’s the computer system that is at fault.

Believe it or not, the way the system is set up, we could get TWICE the bonus interest if I (or any other secondary account holder) was allowed to apply for the promotion.
That’s right: the system doesn’t just have ONE place to check off to start the bonus calculation. It has one on EACH cardholder’s profile. So if she changed my profile to allow me to earn the bonus interest, and THEN my husband phoned in and asked for the promotion, we’d be enrolled twice and get twice the interest.

Cool!

To avoid this problem, the powers that be decreed that only the primary cardholder can request to be enrolled for the promotion.

Too bad my husband is way, way, way too busy at work to be bothered phoning banks.

Too bad for PCF that is. I’ll simply move the money to an ING Direct account I have that’s currently paying 2.27%.

PS The customer service rep did offer to open a brand new account just for me so that I could get the bonus interest. I give her full marks for trying to be helpful, even if she was hobbled by system constraints.

The Moral of the Story: Don’t Let Your Computers Run Your Business

Computers should do what people want them to. People shouldn’t have to do what computers constrain them to do.

PC Financial should consider taking a few $$$ and using it to upgrade their computer program rather than paying it out in interest. In the long run, it will keep customers happier and their money rolling in to their bank’s coffers.

Related Reading

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Have you ever been forced to do silly things by a computer program? Please share your frustrating, but admittedly funny, escapades with a comment.

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In general, I don’t have anything against PC Financial. I love the fact that I can get all of the cheques I want and need for free. It makes paying all these tiny bills from our kids schools cost much less. Unfortunately, PC Financial doesn’t offer any sign up bonuses, though, so I can’t add a bonus sign up link here. If you want to sign up, just visit their website or a kiosk. They won’t ask if I sent you.