Tag Archives: ING Direct

How to Order Cheques for a Tangerine (ING Direct THRIVE) Chequing Account

Posted on by

Ok, first I opened a Tangerine chequing account and funded it from my existing ING Direct, now Tangerine.ca, Savings Account. Next I paid a bill from my account online. But then I needed to get some actual paper cheques. The school system seems to thrive (notice the amazing {and SEO-advantaged} pun!} on requesting incredibly small amounts of money often and usually by cheque. I bet the average family with 2 elementary-school-age children goes through more cheques per year than the average retired couple does per decade. So here’s how I ordered my first book of Tangerine cheques.

Ordering Cheques from Tangerine

  1. Login to your Tangerine accounts.
  2. Click on the View My Accounts link.
  3. Click on your Chequing Account.
  4. Under the Heading Tangerine Chequing Account – number, click on the link: Order My Cheques.

To Order the Specific Cheques You Need

  1. Read the information that says you don’t need new cheques if you have existing ING Direct cheques.
    Note that your first book of 50 cheques is free (as of June 2014) but additional books are $12.50 each.
    Make sure that your correct chequing account is selected from the drop-down list at the top right side of the Order My Cheques page. Before ordering:

    1. Check that the Name is correct.
      You cannot change your name on this screen.
    2. Check that the Home Address is correct.
    3. Check that the Mailing Address is correct.
      For example, you might want your cheques to be printed with your Home Address but be mailed to you at your work address.
      If you want to change your address, you have to stop and go to the My info and options page first.
    4. Select whether to print your cheques in English or French.
    5. Select whether to print your cheques with your Home address; your Mailing address, or No address from the drop-down list.
    6. If everything is correct, click on the Next button.
  2. On the Here’s What’s Going to Happen page, check the information is correct.
    If it’s ok, and you’re ready to commit to printing your cheques and/or paying for them, click on the Order button.
  3. Make a note of your confirmation number in case there’s any delay with your order.
  4. Click on the Continue Banking button.
    The cheques should arrive in the mail in about 1-2 weeks.
  5. If you’re finished banking, click on the Log me out link.
  6. Then, clear your cache and close your browser session for increased security.

UPDATE: I ordered cheques on March 31 and they arrived today, Monday April 8. That’s pretty good considering the Easter long weekend was March 29 through April 1 this year. (Yes, I guess I did order them on that weekend.)

I also ordered Tangerine cheques on Tuesday June 17. We’ll see when they arrive.
UPDATE: They just arrived on Wednesday June 25. (They are the new Tangerine cheques and they are very, very, very plain. Frankly they look like something I could have printed myself.)

The cheques are not going to win any prizes for most beautiful artwork, but they look just right for paying my child’s school $2.93 for an 8-page book of recorder music.

What do Tangerine Cheques Cost?

Only your first set of cheques is free. Additional sets of cheques cost a fee.

As of April 2017, an extra 50 cheques costs $20.

As of June, 2014, an extra 50 cheques costs $12.50.

Related Reading

Join In
Do you still have to use cheques? How much does your bank charge for additional cheques? (I’m planning to set up a President’s Choice Financial joint chequing account soon to get free cheques. Bet they stop offering them as soon as I sign up!) Please share your experiences with a comment.
image of thin green double line

 

How to Setup and Pay Bills Online from a Tangerine (ING Direct THRIVE) Chequing Account

Posted on by

After I set up my THRIVE chequing account and funded it from my ING Direct, now Tangerine.ca, Savings Account, I ordered some cheques to pay the school nuisance activity fees charged by our “free” public education system. Next, I decided to try paying my Bell phone bill from the account. This will be a true test of any online bill payment system because we all know how that if a bill is going to go astray it will be a telephone bill with the resulting hours and days spent on hold trying to straighten out the whole sorry mess. Wish me luck!

NOTE: Tangerine re-designed their website in 2017 This article has been replaced. Please see How to add or delete a Bill Payee for a Tangerine account.

And here’s what I did:

Set up to Pay the Bill for a New Company Online for Free from a Tangerine Chequing Account

First, you need to add the company to the list of bills you can pay online from your account. To do that, I followed these steps:

  1. Login to your Tangerine accounts.
    1. Click on the View My Accounts link.
    2. Click on your Chequing Account.
    3. From the link list at the left side of the screen, click on Pay My Bills.
  2. On the Pay My Bills page, click on the Manage Bill Payees button near the bottom of the screen beside the Submit button.
  3. Click on the Add Payee button.
    1. In the Payee Name field, type the name of the company.
      For example, I typed: Bell.
    2. A list of all the matches available will be shown.
      If necessary, click on the Search button.
      Then select the province from the drop-down list.
    1. Sigh. Time to phone Tangerine. (Phoning Bell is definitely a last resort only!)
    2. Rats. Tangerine says I have to phone Bell.
    3. Christine at Bell LiveChat says I should select Bell One Bill. (Foolish me, I picked who the cheques should be made payable to.) I’d like to thank her for her prompt, courteous response.
    4. Here’s how the Tangerine system responded:
      Add Payee
      Company Name: BELL ONE BILL – BELL FACTURE UNIQUE
      Nickname:
      Account Number:
      Account Number Hint:
      Please enter the 14 character alpha-numeric Customer ID number located directly above or below the ‘amount paid’ box on your bell invoice, without any spaces, dashes or periods. Please do not use the number labeled as the “account number”.
    5. It worked!
  5. In the Nickname field, add a simpler name for the bill if you want. For example I typed: home telephone.
    This is especially useful if you have, for example, two Mastercards
  6. In the Account Number field, type the number from your bill.
  7. Click on the Submit button.
  8. Check the account number shown on the Pay My Bills screen is correct.

You’re ready to pay the bill.

How to Pay a Bill Online for Free from a Tangerine Chequing Account

Please be aware that it can take a long time for a bill to be paid after you enter the bill payment online. This is true of any bank or financial institution. Although it looks like the money left your account and went to the billing company immediately, it doesn’t really happen that way. It can take several business days for the transaction to be completed. Always pay bills online well ahead of the due date. If it doubt, call the company you owe money to and discuss the matter with them.

For example, I paid a credit card bill using ING Direct Tangerine online on April 19. The credit card company says the bill was paid on April 21. Be careful not to miss the payment due date!

  1. Login to your Tangerine accounts.
  2. From the list of links on the left hand side, click on Pay My Bills.
  3. For the correct Payee from the list, click in the Amount ($) box and type the amount you wish to pay.
    For example, I typed: 17.42
  4. If desired, select the Later or Ongoing button. The default selected is Now.
  5. When the information is correct, click on the Go button.
  6. Review the displayed information. If it is correct, click on the Submit button.
  7. Copy and save or print the confirmation number and other information including the date/time stamp. You might need this to resolve any billing disputes.
  8. Click on the Log Me Out link to end your session.
  9. Close your browser to increase the security of your banking information.

For businesses like Bell, it’s a good idea to check online a few business days later and make sure the bill is reported as paid. [I did and it is. Phew!]

Related Reading

Join In
Do you pay your bills online? Have you ever had a company charge you interest claiming you paid your bill too late? Please share your experiences with a comment.

image of thin green double line