Money Tips | Financial Crooks

We’ve had a CIBC joint chequing account for about 100 years, maybe a few less. When we opened it, there was no such thing as online banking with a major Canadian bank. As the years passed, we opened chequing accounts online at Tangerine and Simplii Financial but we never bothered to sign up for online access to our CIBC account. Finally in 2019 they removed the bank machines that printed directly into our passbook. It was time to go online so we could keep track of our transactions and keep the CRA happy by having documentation of our income. Here’s how I signed up for online e-banking at CIBC.

What Do I Need to Sign Up for E-banking at CIBC?

You need

your “convenience” card or debit card
your home phone number
immediate access to email from a suitable provider (not Hotmail or Gmail), a text message or a phone call to receive a code

Setting Up Online e-banking for a CIBC Account

Go to the main CIBC banking site.

Look for the box that asks for your Card number and Password. Instead of typing anything, click on the Register button.

The Card Information Page

Type the appropriate information in the text boxes for your

Card number
Card Expiry Date
Area Code
Number

And click on the Next button.

The Identity Verification Page

You won’t be able to use a “free or personal email provider” address to receive your one-time verification code. They’ve had too much trouble with fraud. So a Bell or Rogers email address will be accepted but not a Gmail or Hotmail one.

From the drop-down list in the Your contact method box,
select one of

Call a telephone number
Send a text message
Send an email

Type in the correct contact information.

Click on the Send button.

You should receive a message that
The verification code has been sent.

Type the code in the text box Enter the verification code.

Click on the Next button.

The CIBC Online Banking Password Page

You will be prompted to create a password for online banking.

If you want to see what you have typed, click the check box beside Show Password.

Type your proposed password in the text fields

Password
Confirm Password

Click on the Next button.

The Electronic Access Agreement Page

Read through the information. It might be a good idea to download and save a copy of the agreement.

If you can accept the terms, click on the check box beside

By checking this box you confirm that you have read and understand and agree to be bound by all the terms and conditions of the CIBC Electronic Access Agreement. If you do not agree, you will not be able to continue with your CIBC Online Banking registration.

Don’t you just love companies that give you “all or nothing” choices? So considerate!

If you decide to proceed, click on the Register button.

With luck, you will get the message

You have successfully registered for CIBC Mobile and Online Banking.

If you want to do some banking, click on the Sign On button.

You’re done!

Now I can see just how little money we have…..

Related Reading

How to Sign Up for Online eBanking at BMO

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Do you still bank only at the tellers and bank machines or do you now do some banking online? Please share your views with a comment.

We have a RBC credit card because we buy gas at Petro-Canada and earn Petro-Points. Well, to be technically correct my husband has the card and I have an “authorized user” card: It has my name on it but the bill gets added to his account. After seeing an ad on TV for locking the card using the RBC mobile app, I decided I should check into how to do that in case I ever misplaced my card or knew it was stolen.

What Does “Locking” a RBC Credit Card Mean?

First, I checked into what RBC means when it says we can Lock a credit card.

You can read the details yourself at
Rbc.com/creditcardlock

At the time of writing this (January 2019) basically when the card is locked

no one can charge a new purchase to the card
no one can get a cash advance using the card

BUT

preauthorized payments and Recurring bill payments set up to charge to the card
refunds to the card
and payments to the card balance

will go through

You can also use your RBC Rewards points while it’s locked.

The idea is that if you think you have just misplaced your card, you can lock it until you check. Then, if the card is really lost, or has been stolen, you can report it and get a new card. In the meantime, no one is using your card to Tap up hundreds of dollars in purchases.

It seemed like a good idea to learn how to do this for my card.

The Trick about How to Lock and Unlock Your RBC Credit Card

First you need to be able to view your card transactions and so on from the RBC website. You need to register your card and set up a password.
So I went online to do that.

Setting Up Online Banking for a RBC Credit Card

To set up “online banking” for the RBC credit card,

Got to rbc.com

Look for the phrase: New to Online Banking? and click the button: Enrol now

A new window opens. Under the question “Who do you want to enroll today?” click to select Myself.

Click on the Enrol Now button.

Under the question “Do you have an RBC Royal Bank Client card or credit card?” click to select Yes. (Note they said “an” RBC not me!)

In the appropriate fields type in your

credit card number
postal code

Make sure you put the space in your postal code.

I didn’t and it said “That’s not the answer we were expecting” and made me start typing again.

Click on the Continue button

It won’t work!

I tried a few things then phoned customer support at RBC.

Gosh darn you can’t do it!
You can only get online access if you are the primary account holder!

Can an Authorized User of a RBC Credit Card Lock Their Card Using the Website or App?

No! Unfortunately, an authorized user of a RBC credit card cannot directly lock their card!

Authorized users can only lock the card by

asking the primary cardholder to sign in and lock their card. (I’m not actually sure if this locks the authorized user cards also or not!)
phoning RBC and asking them to lock it.

Sheesh!

I of course asked the call centre to add my name to the list of people who want the authorized to be able to lock their cards directly using the app!

How Can the Primary Account Holder Lock a RBC Credit Card Online or Using the App?

The primary account holder, only, can lock a RBC credit card online or using the app.
To do so, the account holder will

On a computer

Under the heading Credit Cards, click on the card.

There are two horizontal lists of links near the top of the page. In the second bar, which is grey in 2019, click on Profile & Account Settings.

In the box Your debit and credit cards should be listed your credit card with a Unlocked ios type button beside it.

Click on the button to shift it to say Locked.

To unlock it again, if desired, click on the button to shift it to say Unlocked.

On a Phone

Click on the credit card.

Click on the switch button to Lock the card.

Click Yes to confirm you want to lock it.

To unlock it again, if desired, click on the button to shift it to say Unlocked.

Now if they would just make it this easy for our teen to lock their Authorized User card. They are the ones who most need to be able to lock their cards from their phones!