How to Report a Late Delivery for a Canada Post Xpresspost Item to Claim Your Refund and Get Free Delivery

As I wrote in a previous article, I watch closely when I send an item by Xpresspost to see if it is delivered on time; if it’s not, I apply for a refund and get free delivery!

How to Apply for a Refund for a Late Delivery by Canada Post Xpresspost

  1. Go to the Canadapost.ca website.
  2. In the Track box on the right side of the screen, in the text box underneath the heading Tracking number, type the bar code number on your receipt.
  3. Click on the magnifying glass icon to start the search.
  4. Check the Track Results to see when your item was delivered.

If it was not received by the Delivery Standard Date you can apply for an investigation and a refund.

How to Report a Late Delivery or an Item that Was Not Delivered by Canada Post

You can report your late delivery or an item that was not delivered yet after the Delivery Standard Date. An investigation will be made and if the item was not delivered on time, you will receive a refund.

Go to the Canada Post web address
https://www.canadapost.ca/web/en/kb/details.page?article=item_not_delivered&cattype=kb&cat=receiving&subcat=maildelivery

On that webpage, if your item was sent by your business and you need to report a problem, you should click on the link to Create a business service ticket and follow those instructions. This article is for items sent personally by mail.

The Ticket details Page

  1. Under the Personal, Delivery Information heading, from the drop-down list, select Sender. (Only a Sender can report a late delivery for a refund.)
  2. In the Sender’s postal code text box, type your postal code.
  3. From the drop-down list, select the Receiver’s country.
    For example, I selected Canada.
  4. In the Receiver’s postal code text box, type the postal code to which you sent the Xpresspost item.
  5. In the Tracking number field, type the Tracking number from your receipt.
  6. Click on the Continue button.

The Delivery information Page

  1. From the drop-down list select the Product you purchased.
    For example, I selected Xpresspost Parcel
  2. In the Mailing date field, type the date you sent the item.
  3. In the Postage Paid field, type what you paid to send the item.
  4. In the Value of content field, type what the item was worth.
  5. In the Amount of Additional Insurance field, type the amount.
  6. In the Description of Contents field, if applicable, type what the item was. This is particularly important for lost items as it is possible the item’s packaging was damaged but the item is still housed at the Postal Office.
  7. Click on the Continue button.

The Sender Address Page

  1. In the appropriate text boxes, type your
    Street Number
    If applicable, Number Suffix; Unit/Suite/Apt
    Street Name
    City
    Province
    Postal Code
    First Name
    Last Name
    Email Address
    Phone Number
    If applicable, Extension
  2. From the drop-down list, select your Language Preference of English or French.
  3. In the appropriate text boxes, type for the Receiver you addressed your package to the Receiver’s
    First Name
    Last Name
    If applicable, Email Address
    Phone number
    If applicable, Extension
  4. From the drop-down list, select your Language Preference of English or French.
  5. Click on the Continue button.

The Additional Information Page

If you have any additional information to provide about the package or delivery, you will be allowed to submit the information.

The Review and Submit Page

Review the information and if it is correct, submit your request.

You will be asked to provide your full name and address to mail you the cheque if they agree your item failed to meet the Delivery Standard.

How Long Will It Take to Get My Refund for a Xpresspost Package That Did Not Arrive On Time?

It usually takes less than a month to receive re-payment.

For example, on

  • February 3:  I sent a package
  • February 5:  The package should have arrived.  It didn’t.
  • February 11: I reported the late delivery to Canada Post, online.
  • February 26: I received an email from Canada Post advising me that they apologized for the late delivery and that a cheque had been sent to me in the mail.
  • February 29: The date the cheque was issued by Canada Post.
  • March 2: The day I received the cheque.

Why Do I Use Xpresspost If It Delivers Items Late?

Most of the time, Xpresspost delivers the items on time. And almost everything I am mailing does not actually need to be received on the Delivery Standard Date. So I use Xpresspost as a “free” lottery to see if I can occasionally “win” free delivery of my non-urgent packages. If I send them by Regular Post, it costs only a dollar or two less, but I have no chance of getting free delivery.

I’ll play this game again in a few months. Wish me luck!

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Do you keep track of your Xpresspost packages? Have you “won” free delivery? Please share your experience with a comment.

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