How to Report a Late Delivery for a Canada Post Xpresspost Item to Claim Your Refund and Get Free Delivery

As I wrote in a previous article, I watch closely when I send an item by Xpresspost to see if it is delivered on time; if it’s not, I apply for a refund and get free delivery!

How to Apply for a Refund for a Late Delivery by Canada Post Xpresspost

  1. Go to the Canadapost.ca website.
  2. In the Track box on the right side of the screen, in the text box underneath the heading Tracking number, type the bar code number on your receipt.
  3. Click on the magnifying glass icon to start the search.
  4. Check the Track Results to see when your item was delivered.

If it was not received by the Delivery Standard Date you can apply for an investigation and a refund.

How to Report a Late Delivery or an Item that Was Not Delivered by Canada Post

You can report your late delivery or an item that was not delivered yet after the Delivery Standard Date. An investigation will be made and if the item was not delivered on time, you will receive a refund.

Go to the Canada Post web address
https://www.canadapost.ca/web/en/kb/details.page?article=item_not_delivered&cattype=kb&cat=receiving&subcat=maildelivery

On that webpage, if your item was sent by your business and you need to report a problem, you should click on the link to Create a business service ticket and follow those instructions. This article is for items sent personally by mail.

The Ticket details Page

  1. Under the Personal, Delivery Information heading, from the drop-down list, select Sender. (Only a Sender can report a late delivery for a refund.)
  2. In the Sender’s postal code text box, type your postal code.
  3. From the drop-down list, select the Receiver’s country.
    For example, I selected Canada.
  4. In the Receiver’s postal code text box, type the postal code to which you sent the Xpresspost item.
  5. In the Tracking number field, type the Tracking number from your receipt.
  6. Click on the Continue button.

The Delivery information Page

  1. From the drop-down list select the Product you purchased.
    For example, I selected Xpresspost Parcel
  2. In the Mailing date field, type the date you sent the item.
  3. In the Postage Paid field, type what you paid to send the item.
  4. In the Value of content field, type what the item was worth.
  5. In the Amount of Additional Insurance field, type the amount.
  6. In the Description of Contents field, if applicable, type what the item was. This is particularly important for lost items as it is possible the item’s packaging was damaged but the item is still housed at the Postal Office.
  7. Click on the Continue button.

The Sender Address Page

  1. In the appropriate text boxes, type your
    Street Number
    If applicable, Number Suffix; Unit/Suite/Apt
    Street Name
    City
    Province
    Postal Code
    First Name
    Last Name
    Email Address
    Phone Number
    If applicable, Extension
  2. From the drop-down list, select your Language Preference of English or French.
  3. In the appropriate text boxes, type for the Receiver you addressed your package to the Receiver’s
    First Name
    Last Name
    If applicable, Email Address
    Phone number
    If applicable, Extension
  4. From the drop-down list, select your Language Preference of English or French.
  5. Click on the Continue button.

The Additional Information Page

If you have any additional information to provide about the package or delivery, you will be allowed to submit the information.

The Review and Submit Page

Review the information and if it is correct, submit your request.

You will be asked to provide your full name and address to mail you the cheque if they agree your item failed to meet the Delivery Standard.

How Long Will It Take to Get My Refund for a Xpresspost Package That Did Not Arrive On Time?

It usually takes less than a month to receive re-payment.

For example, on

  • February 3:  I sent a package
  • February 5:  The package should have arrived.  It didn’t.
  • February 11: I reported the late delivery to Canada Post, online.
  • February 26: I received an email from Canada Post advising me that they apologized for the late delivery and that a cheque had been sent to me in the mail.
  • February 29: The date the cheque was issued by Canada Post.
  • March 2: The day I received the cheque.

Why Do I Use Xpresspost If It Delivers Items Late?

Most of the time, Xpresspost delivers the items on time. And almost everything I am mailing does not actually need to be received on the Delivery Standard Date. So I use Xpresspost as a “free” lottery to see if I can occasionally “win” free delivery of my non-urgent packages. If I send them by Regular Post, it costs only a dollar or two less, but I have no chance of getting free delivery.

I’ll play this game again in a few months. Wish me luck!

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Do you keep track of your Xpresspost packages? Have you “won” free delivery? Please share your experience with a comment.

How I Saved $5.40 Off the $99 Sale Price for Office 2016 And Got a Roll of Designer Duct Tape Plus $1 Back

My 2008 laptop is still working fine. I use it for email, with MS Word, PowerPoint and Excel; I edit photos with Photoshop Elements; my kids do homework and play dubious computer games. Still, my husband would never be able to run *his* games on such an antique which resulted in him eventually upgrading his boat anchor. We decided to load it with MS Office 2016 because so much of the homework our children get encumbered with requires them to use it. I shopped around for a reasonable price and found it at Staples on sale for $99. Of course, I immediately tried to get an even better price: this is how I saved $10 more and got $2 back in amazon.ca gift cards although I decided to blow some of that $10 on a roll of designer duct tape adorned with comical cartoon owls.

Always Check Great Canadian Rebates Before You Make an Online Purchase

I wasn’t sure if Staples was one of the stores available through Great Canadian Rebates so I visited the website and checked. Yes. And even better, it offered rebate of up to 4% on purchases. Admittedly the rebate on computer-related stuff like this software is only 1% but still, not bad.

What really caught my eye, though, was the click through coupon to save $10 on an order of $100 or more. That’s significant considering it applies to items that are already on sale!

Of course, the software I wanted was $99.00. I thought about buying something that cost very close to $1, like paperclips at $1.68 a box. But then I thought what we need more of is duct tape. There were many colours and styles to choose from: I went with the sophisticated neon cartoon owls that should add a certain j’n sais quois to patching that hole in the yard waste tub.

(This image leads to my amazon.ca kickback page to buy the tape. It’s cheaper at Staples right now so shop around.)

Buying from Staples Through Great Canadian Rebates Also Gets Free Shipping on Lower Orders

Another perk that is available when buying from Staples through Great Canadian Rebates is the minimum order for free shipping is lower. Shipping is free on most orders of $45 or more. (This offer will change from time to time, so check before making a decision.)

How Did I Get $2 In Amazon.ca Certificates If I Bought from Staples?

The kickback Canadians get from buying stuff through Great Canadian Rebates is paid in amazon.ca gift certificates. They nicely round up to the next $ if your monthly total rebate is even $0.01 above a dollar. Since I didn’t buy anything else last month, and since my eligible rebate is $1.04, I’ll be getting a $2 certificate for Amazon.

UPDATE: As of June or July 2016 it appears they no longer “round up” the Amazon certificates. They seem to be issuing them now right down to the penny you’ve earned.

What Did I Save In Total For Clicking Through from Great Canadian Rebates?

So by
signing in to my GCR account (e.g. typing my email and password), and then
typing Staples in the Merchant text box, then
clicking on the Save Now button beside “Save $10 on Your Next Purchase of $100 or more” and then
shopping at staples.ca as usual, I saved or was rebated

  • $10 – $5.60 the cost of the duct tape that I would have bought elsewhere possibly for less
  • $2 – $1 rebate from GCR in Amazon certificates (It would have been $1 if I had not bought the tape.)
  • Plus the cost of gas driving to staples

On software that was already on at a reasonable sale price of $99.

For a total saving of
$5.40 (or
$12
if you don’t adjust for the duct tape)

Cool.

Blatant Sales Pitch for Great Canadian Rebates

If you don’t belong and you join GCR by clicking on my link, you will get the same rewards as if you just join GCR by searching for it on the internet. I, however, will be very happy you used my link because I will get a small percentage rebate if you ever buy anything using GCR, even though it will not reduce or affect your reward. (I don’t get any info about who joined, what they spent, or what they spent it on, though, so I won’t know how to thank you personally.)

To join Great Canadian Rebates and help me earn a few more dollars in amazon.ca certificates, please join using my

http://www.GreatCanadianRebates.ca/register/171462/

Code, which is automatically entered if you click on this above link.

Either way, consider joining as it could save you a few bucks and get you a free roll of duct tape, too!

Related Reading

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Do you use an online rebate program like GCR or RedFlagDeals to save a few $$ on your online purchases? Please share your experiences with a comment.