How to Report a Late Delivery for a Canada Post Xpresspost Item to Claim Your Refund and Get Free Delivery

As I wrote in a previous article, I watch closely when I send an item by Xpresspost to see if it is delivered on time; if it’s not, I apply for a refund and get free delivery!

How to Apply for a Refund for a Late Delivery by Canada Post Xpresspost

  1. Go to the Canadapost.ca website.
  2. In the Track box on the right side of the screen, in the text box underneath the heading Tracking number, type the bar code number on your receipt.
  3. Click on the magnifying glass icon to start the search.
  4. Check the Track Results to see when your item was delivered.

If it was not received by the Delivery Standard Date you can apply for an investigation and a refund.

How to Report a Late Delivery or an Item that Was Not Delivered by Canada Post

You can report your late delivery or an item that was not delivered yet after the Delivery Standard Date. An investigation will be made and if the item was not delivered on time, you will receive a refund.

Go to the Canada Post web address
https://www.canadapost.ca/web/en/kb/details.page?article=item_not_delivered&cattype=kb&cat=receiving&subcat=maildelivery

On that webpage, if your item was sent by your business and you need to report a problem, you should click on the link to Create a business service ticket and follow those instructions. This article is for items sent personally by mail.

The Ticket details Page

  1. Under the Personal, Delivery Information heading, from the drop-down list, select Sender. (Only a Sender can report a late delivery for a refund.)
  2. In the Sender’s postal code text box, type your postal code.
  3. From the drop-down list, select the Receiver’s country.
    For example, I selected Canada.
  4. In the Receiver’s postal code text box, type the postal code to which you sent the Xpresspost item.
  5. In the Tracking number field, type the Tracking number from your receipt.
  6. Click on the Continue button.

The Delivery information Page

  1. From the drop-down list select the Product you purchased.
    For example, I selected Xpresspost Parcel
  2. In the Mailing date field, type the date you sent the item.
  3. In the Postage Paid field, type what you paid to send the item.
  4. In the Value of content field, type what the item was worth.
  5. In the Amount of Additional Insurance field, type the amount.
  6. In the Description of Contents field, if applicable, type what the item was. This is particularly important for lost items as it is possible the item’s packaging was damaged but the item is still housed at the Postal Office.
  7. Click on the Continue button.

The Sender Address Page

  1. In the appropriate text boxes, type your
    Street Number
    If applicable, Number Suffix; Unit/Suite/Apt
    Street Name
    City
    Province
    Postal Code
    First Name
    Last Name
    Email Address
    Phone Number
    If applicable, Extension
  2. From the drop-down list, select your Language Preference of English or French.
  3. In the appropriate text boxes, type for the Receiver you addressed your package to the Receiver’s
    First Name
    Last Name
    If applicable, Email Address
    Phone number
    If applicable, Extension
  4. From the drop-down list, select your Language Preference of English or French.
  5. Click on the Continue button.

The Additional Information Page

If you have any additional information to provide about the package or delivery, you will be allowed to submit the information.

The Review and Submit Page

Review the information and if it is correct, submit your request.

You will be asked to provide your full name and address to mail you the cheque if they agree your item failed to meet the Delivery Standard.

How Long Will It Take to Get My Refund for a Xpresspost Package That Did Not Arrive On Time?

It usually takes less than a month to receive re-payment.

For example, on

  • February 3:  I sent a package
  • February 5:  The package should have arrived.  It didn’t.
  • February 11: I reported the late delivery to Canada Post, online.
  • February 26: I received an email from Canada Post advising me that they apologized for the late delivery and that a cheque had been sent to me in the mail.
  • February 29: The date the cheque was issued by Canada Post.
  • March 2: The day I received the cheque.

Why Do I Use Xpresspost If It Delivers Items Late?

Most of the time, Xpresspost delivers the items on time. And almost everything I am mailing does not actually need to be received on the Delivery Standard Date. So I use Xpresspost as a “free” lottery to see if I can occasionally “win” free delivery of my non-urgent packages. If I send them by Regular Post, it costs only a dollar or two less, but I have no chance of getting free delivery.

I’ll play this game again in a few months. Wish me luck!

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Do you keep track of your Xpresspost packages? Have you “won” free delivery? Please share your experience with a comment.

How Does Walmart Online Shopping and FlexDelivery with Free Pickup at Canada Post Work? A Review

A recent present I wanted to buy was an iPod case in a specific colour and pattern that was ideal for the person who wanted it. That specific Exian case was on the Staples, Walmart and Amazon websites but was not available for in store purchase at any of them. The only one offering free shipping for the item, at the time I made my purchase, was Walmart.ca. It offered free shipping to any nearby Canada Post location where I would have to go to pick it up, or free delivery to my home by Canada Post. It was more convenient, and sneaky, for me to pick the item up at a Canada Post location inside my nearby Shoppers Drug Mart. So I signed in to Great Canadian Rebates, clicked through to Walmart.ca, and ordered the iPod 5 case for free Flex Delivery to the Canada Post location for pickup: here’s how it went.

Remember You Can Get a Buck or Two Back On Many Purchases Via Great Canadian Rebates

As I’ve written before, if you are buying something online anyway, if you start your shopping expedition by signing into your account at GreatCanadian Rebates.ca and then clicking through to your store of choice, you can often get 0.5-4% of your purchase price back in amazon.ca gift certificates.

So  I started my shopping at greatcanadianrebates.ca. I signed in using my email address and password, then I selected Walmart.ca from the QuickLinks drop-down list.

That took my to the Walmart.ca website.

How Easy Is It to Online Shop at Walmart.ca?

I used Walmart’s search box to find the iPod cover easily. In the text box labelled “What product are you looking for?” I typed iPod 5 and clicked on the magnifying glass icon.

The case I was looking for came up on the first search page. I clicked on it, then clicked on the Add to Cart button.

The sales process was quite straight forward.

I typed in my email address and clicked the Next button.

I clicked to select Pick up at Walmart Grab& Go or Canada Post Office.

I typed in my First and Last Name and the postal code to find a pickup location nearby.

I clicked to select the nearest Shoppers Drug Mart which has a Post Office inside.

I clicked the Next button.

After reviewing the order and the cost, which included no cost shipping, I selected my credit card type, and entered my credit card data.

I typed in my billing name, address and phone number.

Then I clicked on the Place Order button.

They emailed my receipt with a confirmation number immediately.

How Did the Canada Post FlexDelivery Free Parcel Pickup Service Work? A Review

The next day, I received a Canada Post email advising me that my order had been received for shipping and providing me with a tracking number.

Although the item was sent by “expedited” mail, I notice that it was received into a Canada Post facility on a Friday afternoon and did not move again till Monday morning.

Two days before the “expected delivery date” I was advised by email that my item was ready for pickup at my nearby Shoppers Drug Mart.

As advised, I took a piece of government issued photo I.D. with me and walked over to the Post Office. (The email delivery notification did provide me with a letter I could use to authorize someone else to pickup the item if I wished.)

Somewhat to my surprise, given the large number of parcels they were managing that week, my Canada Post outlet had no trouble finding the package. I did have to show my id, not just the notification letter, but after that the envelope was in my hand and I was wandering through the aisles trying to remember if we needed any toothpaste or President’s Choice items.

Overall, I’d rank the FlexDelivery service as excellent. One delivery isn’t really a big test but it was a small package during a very busy time of year and it arrived early and undamaged.

I’d try it again.

UPDATE: In July 2016 Walmart is no longer listed as a store from which I can buy stuff through Great Canadian Rebates. I hope they will be available again in the future!

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Have you tried this “almost home delivery” service to your nearest Canada Post outlet? Did it work out ok or did you resolve to never try it again? Please share your experience with a comment.