How to Cancel a Tangerine (ING Direct) Automatic Savings Program (ASP)

Recently, I wanted to stop making automatic contributions to my Tangerine, formerly ING Direct, savings account using their ASP Automatic Savings Program. I thought cancelling the contributions would be easy, but it wasn’t: That’s because I’m an idiot.

I misunderstood the purpose of one of the buttons on the screen. In case it’s not immediately clear to anyone else, here are the instructions for how to cancel a monthly transfer from another bank to Tangerine.

  1. Log in to your Tangerine Account.
  2. From the list on the left side of the screen, click on
    View my accounts, then
    click on the account in which the Automatic Savings are being deposited.
  3. From the left side of the screen, click on Pending Transactions.
  4. If the desired pending automatic savings program transfer is listed, click on the Pencil button beside the listing.
  5. Click on the Delete button.
    This is where I was stupid. I thought that was to delete what you had typed, like a Reset button. It isn’t. It is a “CANCEL this transaction” button.
    (The Cancel button just takes you out of the Edit screen. It doesn’t cancel the transfer.)
  6. A confirmation message will be posted listing the
    From this account:
    To this account:
    Start Date:  and
    End Date (optional):information for the ASP. If it’s the right transaction, confirm the cancellation by clicking on the Confirm button.
  7. You will receive a confirmation message that the transaction has been deleted. You can print off the confirmation by clicking on the Print button. There is no true confirmation number like there is for most Tangerine transactions.

You’re done!

PS Kudos to Tangerine’s customer service line for not calling me an idiot. They promptly and very politely explained how to cancel my contribution plan.

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Just copy our Orange Key, then click on this Tangerine link to see the details and apply for an account. (Note: it only applies to people with no existing or previous accounts with Tangerine or ING Direct.)
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