How to Accept an Email Money Transfer Sent to You by a Tangerine Customer

So you’re at the ticket line at the movies and your friend realizes she doesn’t have her wallet. You agree to pay her way in and she pulls out her phone and emails you the money from her Tangerine chequing account. You thank her and go watch the show. It’s not till you get home that you wonder exactly how you can accept this Tangerine email money transfer and what you have to do to get your money back.

Here’s how you’ll actually get the money deposited into your own bank account and what you’ll need to do it.


What’s In the Tangerine Email Transfer Message?

First, you need to receive the email message that contains the details of the money transfer.

Check your Inbox for a message from the person sending you the money. It will have a Subject or Title line that says:
[Your Friend/Colleague/Relative’s] Name has sent you a Tangerine Email Money Transfer

Open the message.
The email message will say you have until a specific date to accept the money.
For my test, the transfer was sent on July 14.
The note says it must be accepted by August 13.
(Both are business days.)

The message will also include an Email Money Code and the last name of the person who sent you the money.

To Accept Your Email Money Transfer to Permit the Deposit of the Money In Your Bank Account

If you are a Tangerine banking customer and wish to deposit the money in a Tangerine account, you just need to know your client number, security answers and PIN to sign in to Tangerine.

For any other bank, credit union, or trust company, before you start trying to get the money, make sure you know

  • the institution number
  • the transit number and
  • the account number

for the branch and account in which you want to have the money deposited.

You can find all three numbers on your cheque, if you have a chequing account.

You can also look up institution numbers online. Go to http://en.wikipedia.org/wiki/Routing_transit_number and look for the Canadian transit number, which is a 3-digit code for banks etc.

For example,

  • BMO is 001;
  • TD is 004;
  • CIBC is 010.

To Get the Money Sent by a Tangerine Email Transfer If You Are NOT a Tangerine Customer

To get your money, first you have to accept the email transfer. Then Tangerine will send the money to your bank account electronically. Like a bill payment, it will take several business days for the money to arrive in your account, unless your account is also with Tangerine.

Your bank may also put a temporary hold on the money when it is deposited, just like it may put a hold on a cheque you deposit into your account.

Go to: tangerine.ca/transfers

The Email Money Transfer / Transfer Authentication Page

  1. In the Email Money Transfer code field, type the Email Money Code that was in the message you received.
  2. In the Sender’s last name field, type the sender’s last name, or other word as specified in the message you received.
  3. Click on the Next button.

The Transfer Question Page

  1. In the Email Money Transfer answer text field, type the answer to the security question asked by the person sending you the money.
  2. Click to select the button Yes or No to answer the question Would you like your money to be deposited into a Tangerine account?
    I clicked No.
  3. Click on the Next button.

Transfer Details Page

  1. In the Transit number (Branch) field, type the transit number for your bank account.
  2. In the Institution number (Bank) field, type the institution number for your bank, trust company or credit union.
  3. In the Account number field, type your bank account number.
  4. In the Confirm account number field, type your bank account number again.
  5. Read the details about transfers to non-Tangerine accounts: Tangerine will send the money to your bank. That bank will put the money in your account based on their usual procedures.  Tangerine cannot tell you when that will be.
  6. Click on the Next button.

The Confirmation Page

  1. Read the details of the proposed transfer.
  2. Click on the Accept Transfer button.
  3. Make a copy of the information in case you have any future questions.
  4. If you are finished, be sure to click on the Log me out link, clear your browser cache, and close your browser session for increased security.

You’ll now have to wait for your bank account to receive the money. If you sent it to a non-Tangerine account, it will probably take 2-3 business days to show up.

To Get the Money Sent by a Tangerine Email Transfer If You Bank with Tangerine Yourself

It’s much easier to accept an email transfer if you are a Tangerine customer yourself: and it’s faster!

Go to: tangerine.ca/transfers

The Email Money Transfer / Transfer Authentication Page

  1. In the Email Money Transfer code field, type the Email Money Code that was in the message you received.
  2. In the Sender’s last name field, type the sender’s last name, or other word as specified in the message you received.
  3. Click on the Next button.

The Transfer Question Page

  1. In the Email Money Transfer answer text field, type the answer to the security question asked by the person sending you the money.
  2. Click to select the button Yes or No to answer the question Would you like your money to be deposited into a Tangerine account?
  3. I clicked Yes.
  4. Click on the Next button.

The Transfer Details Page

  1. In the Client Number field, type your Tangerine client number.
  2. In the Answer Your Secret Question field, type the answer.
  3. Click on Next
  4. In the Enter Your PIN field, type your Tangerine banking PIN.
  5. Click on Go
  6. From the drop-down list in the Deposit to Account field, choose into which account to deposit the emailed money. NOTE: If you choose to deposit it into your RRSP, spousal RRSP, or TFSA account, you are making an annual contribution. Do not do this unless you have available contribution room!
  7. You can click to select Yes or No to Auto-accept email money transfers from this person in the future. For example, a student may get a monthly email money transfer from their parents. In this case, the student may decide to select Yes to automatically accept transfers from this sender. It saves having to go through all of the steps of accepting the transfer each time an email transfer is sent.
  8. Click on Next

The Confirmation Page

  1. Review the transfer details. If they are acceptable, click the Accept Transfer button.
  2. Click Continue Banking.
  3. The money should appear immediately in your bank account.
  4. If you are finished, be sure to click on the Log me out link, clear your browser cache, and close your browser session for increased security.

Related Reading

Join In
Do you like receiving your money by email transfer instead of by cheque? Is it easier to get your money this way? Have you ever had trouble depositing money sent by email transfer? Please share your experiences with a comment.

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Yes, we bank with Tangerine.ca among other places. If you open your first account ever with Tangerine (or ING Direct) using our Orange Key below, and deposit $100 before August 31, 2017, you and we will both get a cash bonus of $50 each. (Yes, they did extend the promotion for another few months!) All you have to do is enter the Orange Key 46470587S1 when you are opening your Account, and you’re set to go.

Just copy our Orange Key, then click on this Tangerine link to see the details and apply for an account. (Note: it only applies to people with no existing or previous accounts with Tangerine or ING Direct.)
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4 thoughts on “How to Accept an Email Money Transfer Sent to You by a Tangerine Customer

  1. Has anyone ever had any trouble of the person typing the wrong account information in (transit number) and not being able to receive the money?

    • I’m just a Tangerine customer; I don’t work for them, so I don’t have any idea whether anyone has ever made this type of mistake. It certainly would be a bad mistake to make if the transit number was for an actual account belonging to someone else. Hopefully the transit number and account number would not match a real bank account and the money would just be returned to the sender.

      You’d have to call Tangerine if you need more information specifically on this. In general, I’d suggest the person receiving the money double check their banking information carefully before trying to “cash” the email money transfer.

      • It may be possible to get Tangerine to cancel the transfer but there are no guarantees. Please be very careful using this feature.

        Thank you for sharing your experience with it!

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